Harness the power of word-of-mouth

A couple of our friends were discussing a German restaurant 45 minutes from our town. My wife and I miss German food since the only place in town that served it closed. Of course, I was interested.

I mentioned it to my doctor, a fellow schnitzel lover. Her story was different. 

On her only visit, the wait staff was not only inattentive but rude. And it took 3 hours for their meals to arrive.

Now if you were me, who would you believe, the good reviews or the bad? For a 90-minute round-trip drive, would you take such a chance? Not me. I mentally crossed the place off my must-do list. 

A woman I do business with occasionally advertises with us – when she has something special she wants to sell. I asked her once why she did not benefit from a more consistent advertising campaign.

“I rely on word-of-mouth advertising,” she told me. I didn’t argue with or try to enlighten her. She is a strong-willed person who will not listen to reason.

But she could enhance her advertising with testimonials from customers who love and appreciate what she does for them.

You do use testimonials, don’t you?

We share such field-tested strategies in our 3-CD “Make Yourself a STAR (Someone They Always Remember)” self-study course. 

Details at JerryBellune@yahoo.com

Next: 3 ways to connect with prospects

Your best covid-19 business strategy

I’ll never forget the salesman who ended his presentation by asking for the names of 3 people who might use his products. 

I told him he should be ashamed of such tactics. I wouldn’t buy nor refer anyone.

Referrals are always vital, particularly during covid-19. Think about the last time you referred someone to a company whose products you used. 

  • Was it an active referral? 
  • Were you thanked for the referral? 
  • What did you receive for the referral? 
  • Did you feel appreciated? 
  • Have you provided multiple referrals? 

Our friend Ruth King defines active referrals as those you make because you were encouraged to do it – but only after it is clear that you are a loyal customer who sees their offers would benefit your friends. 

Ruth says active referrals:

  • Build a loyal customer base at lower acquisition costs.
  • Referrals are open to buying from you and are less price sensitive.
  • Customers who refer show they trust you for taking care of them.

Do business with your customers and make referrals to them. That gives them reason to reciprocate.

We share such ideas in “Uncover Your Inner Sales Genius.” For a complimentary copy go to JerryBellune.net

Next: The Rubber Duck Strategy

Copyright 2020, The Bellune Co., Inc.