Unshackle yourself from bad customers

You know who we’re talking about. The sourpusses who make life miserable. They complain and are never satisfied,

Our friend Ruth King says you need to know who your best customers are and why they do business with you.

1. Your company is only profitable with the right customers. You don’t need customers who drain you and are not profitable. 

2. It gives your business a purpose. It’s the reason you get up in the morning and that your customers pay you.

3. It builds your business culture. This is the reason you are in business. Every employee should know why your customers do business with you. If you can’t tell them, they haven’t a clue. Remind them often. 

4. You know what your marketing messages should be. “Here’s what our customers say about us” or “Here’s why our customers do business with us” should be in your marketing messages. Testimonials from customers are powerful.

Ask your customers why they do business with you. Ask your employees why they think your customers do business with you. You may be shocked at the answers. 

If you agree with the answers, you’re doing well. If you don’t like the answers, find out what’s wrong and change it. 

We share such field-tested strategies in our 3-CD “Make Yourself a STAR (Someone They Always Remember).” For details, you can email JerryBellune@yahoo.com.

Next: Pivot for new opportunities.

Copyright 2020, The Bellune Co., Inc.

Your best covid-19 business strategy

I’ll never forget the salesman who ended his presentation by asking for the names of 3 people who might use his products. 

I told him he should be ashamed of such tactics. I wouldn’t buy nor refer anyone.

Referrals are always vital, particularly during covid-19. Think about the last time you referred someone to a company whose products you used. 

  • Was it an active referral? 
  • Were you thanked for the referral? 
  • What did you receive for the referral? 
  • Did you feel appreciated? 
  • Have you provided multiple referrals? 

Our friend Ruth King defines active referrals as those you make because you were encouraged to do it – but only after it is clear that you are a loyal customer who sees their offers would benefit your friends. 

Ruth says active referrals:

  • Build a loyal customer base at lower acquisition costs.
  • Referrals are open to buying from you and are less price sensitive.
  • Customers who refer show they trust you for taking care of them.

Do business with your customers and make referrals to them. That gives them reason to reciprocate.

We share such ideas in “Uncover Your Inner Sales Genius.” For a complimentary copy go to JerryBellune.net

Next: The Rubber Duck Strategy

Copyright 2020, The Bellune Co., Inc.

Use covid-19 to strengthen your team

Retired university professor Preston Hardy wrote us the other day with the story of a boy in rural Ohio who became the first human survivor of rabies. 

His doctor lacked the training to deal with such a devastating infection where everyone else had failed. Instead of treating his young patient for rabies, which he did not know how to do, the country doctor treated each symptom as it appeared. 

He knew how to treat a patient with high fever, or one experiencing kidney failure or one who had swollen limbs. 

The tireless doctor treated each symptom that arose. Finally there were no more symptoms. You don’t actually have to “cure rabies,” to cure rabies.

A crisis like we’re experiencing is a great time to use the doctor’s example for team building. A series of short-range goals can help unite your employees while demonstrating to all of them that an overwhelming catastrophe does not have to be overcome all at once. It is more effectively dealt with in small steps. An added advantage of team building is enhanced productivity.

We share such field-tested ideas in “Million Dollar Strategies of Maverick Entrepreneurs.” For a $10 copy of the $20 book, email JerryBellune@yahoo.com.

Next: How to survive covid-19 nonsense.

Copyright 2020, The Bellune Co., Inc.

The crucial moments this crisis calls for you

The 2 most important days of your life, Mark Twain said, are the day you were born and the day you find out why.

You were born for specific purposes. 

Everything within you is geared for that. It should consume you with fire and fervor, says and ace copywriter John Carlton. 

If you are not pursuing that purpose, you will forever be unhappy. That unhappiness means you’ve wandered from your path.

If you stumble into the task, no matter how unprepared, you will fulfill a joyful purpose probably beyond your ability. But you’ll find our way by doing, Submit to your destiny, and get busy.

One hint: It is not the pursuit of money.

No. You are built for far nobler things. It may be much closer to home than you thought. Raising good children is a magnificent goal. Teaching is up there, too.

What you choose to do may involve more heat than you thought possible. The entrepreneur world is not for cowards.

Figure it out. Line up the challenges you will face and plot their obliteration starting today. Stop cowering in the corner

Step 1: Find your true purpose.

Step 2: Pursue it with all your heart.

Step 3: Keep a record of your progress.

For more on this, read “Your Life’s Great Purpose.” For a personally autographed copy of the $20 book for only $10, email JerryBellune@yahoo.com

Next: Turn problems into solutions

Copyright 2020, The Bellune Co., Inc.

More trends that may help or hurt you

Last week we talked about 3 trends that can help or hurt you.
Here are 3 more:

  • A friend observed that the political bickering in Washington is building popular sentiment for term limits. Don’t expect anybody in Congress to favor limiting their own terms. Yet their actions will make incumbents vulnerable to challengers and cost them millions in campaign donations.
  • When restaurants and non-essential retailers are able to reopen, they face the problem of hiring workers and restocking inventories at a time when they are cash poor. Smart lenders are going to have a field day. But many of these businesses are going to face higher costs with fewer customers and will have to cut their margins to attract customers to come back to them.
  • The pandemic has already driven many weaker owners out of business. This reduces the competition for consumers’ dollars when the stronger ones are open again.

Be sure you are ready to provide 1st class service and products to take advantage of this less competitive market.

Do you see other trends? Please let me know by writing JerryBellune@yahoo.com

We share such ideas in “Uncover Your Inner Sales Genius.”  For a complimentary copy, please fill out the form at the top of the page to join the mailing list.

Next: Protect your credibility during covid-19 to retain your customers’ loyalty. Copyright 2020, The Bellune Co., Inc.

In a crisis, focus on survival, not fear

Our friend MaryEllen Tribby’s daughter Delanie is training to play pro tennis. She has won dozens of junior tournaments and observers say she’s the next Chris Evert. 

Delanie as once plagued with doubts and would get nervous before her matches. 

She feared losing — the opposite of how she should have been thinking. Rather than say, “I don’t want to lose,” she is learning to say, over and over, “I want to win.” “I want to win.” “I’m going to win.” “I can win.”

Like a magnet, when she thinks of getting beat or making mistakes, she starts attracting errors and loses matches.

Just as she trains her body to hit the ball in a certain way to get a desired result, she trains her brain to focus on the ace serve, the cross-court winner and the perfect lob.

She focuses on what it will feel like to win. The more vivid her thoughts are on winning, the more likely she is to win.

MaryEllen uses her daughter’s example to teach an important lesson. During this time of trial, no matter what your situation, think “what must I do to get through this  and your brain will rise to the challenge.

Please let me know what you come up with. I will share it with other readers.

We share such field-tested tactics in “Maverick Entrepreneurs’ Million Dollar Strategies,” For an autographed $20 copy, email me at JerryBellune@yahoo.com

Next: Trends to help your business.

Copyright 2020, The Bellune Co., Inc.

What can you control in trying times?

Our friend Jill Konrath admits it’s tempting to slip into “poor me” thinking. But we have a single option right now. We need to focus on what we can control.
Our brain loves challenges. It rises to the occasion, scanning memory for useful information. It pulls together unlinked thoughts to find new strategies. Ditch the word “problem.” Instead, say: “We have a real challenge here.” Ask yourself:

  • How can we attract new clients?
  • How can we keep our current clients?
  • What greater value can we create?
  • How can we make it easier for our customers to make buying decisions?
  • How can we increase our share of each customer’s business with us?”
  • How would Zig Ziglar or another successful salesperson handle this?
  • Which prospects need what I have?
  • How can I best show them?

When you do this, new ideas emerge.
Let’s be blunt. Nearly 90% of entrepreneurs need to improve their sales skills.
Spend time preparing for your calls.
Do your homework on prospects.
Learn about their issues and concerns.
Figure out how your offer will help with what they’re trying to accomplish.

We share such field-tested strategies in “Uncover Your Inner Sales Genius.”
Claim your free electronic copy by filling out the form at the top of the page.
Already on my mailing list? Email me for your free electronic copy at JerryBellune@yahoo.com .

What are you doing to survive today? Share your ideas with us and other readers by emailing JerryBellune@yahoo.com .

Next: Focus on success – not fear

Copyright 2020, The Bellune Co., Inc.

Never let a crisis go to waste

President Obama’s chief of staff Rahm Emanuel famously said in 2008, “You never want a serious crisis to go to waste. I mean, it’s an opportunity to do things that you think you could not do before.”
Savvy entrepreneurs understand.
Look at the bonanza grocers are enjoying. Products are flying off their shelves and ringing their cash registers. Well, maybe not cash registers. They use more sophisticated computer systems. But they are making a killing and with little effort other than to keep getting supplied every day.
Amazon plans to hire 100,000 more employees at their distribution centers to meet an escalating demand for online delivery.
Bars and restaurants are having to adapt as public officials order them to close their dining areas. But they will pick up business with take out, pick up and delivered meals.
Your local druggists and the pharmaceutical industry is working 24-7 as are hospitals and just about everyone in health care.
The demand has not been this high since the 1918 Spanish flu pandemic.
So what kinds of products and services do you offer that could be tailored to meet this increasing demand? Think about it.
We share such ideas in “Uncover Your Inner Sales Genius.” For a free copy of this $5 business eBook, go to JerryBellune.com
Got a thought about the above? Please write me at JerryBellue@yahoo.com
Copyright 2020, The Bellune Co., Inc.

5 questions all business owners must ask

How do you build a business that rocks?
Our friend Ruth King told us that Jim Howard who published her book, The Courage to be Profitable, asks business owners:
• What is your reason for being in business? Why are you doing this?
• What does your customer get out of it? Your reasons have to be big enough for your customer and you to care.
• What is your offer? What can you provide them that they want or need?
Their wants may be different from their needs. Many of us get what we want rather than what we need. People buy on wants and justify it with their need later.
• How do you tell them about the value of what you have to offer?
You can’t build it and they will come. You have to build it, market it and tell them why they should need or want it.
• What pain will you fix? What pleasure can you give? Without pain or a dream to motivate them, they won’t respond.
• How do you retain them as clients?
You must be loyal to them and look out for their interests if you want them to become loyal and trust you.
Long-term maintenance plans and extended warranties with multiple benefits can build their trust in you.
That’s how you build a business that rocks. We share such ideas in Maverick Entrepreneurs’ Million Dollar Strategies.
For a $20 personally autographed copy, contact us at 803-359-7633. You can get an electronic copy from Amazon by clicking here.
Copyright 2019, The Bellune Co., Inc.

You should live large – like your dog

Ace ad copywriter John Carlton reminds us of an essential truth. To be successful, rich and happy, “we gotta be healthy.”
That means taking time every day to nurture your body, brain and soul.
• Learn to breathe deeply.
• Eat fabulous, fuel-laden food. Pizza and burgers are treats, not sustenance.
• Meditate every day at least 20 minutes. It’s a natural way to recharge your battery.
• Exercise with gusto and purpose.
• Feed your brain. Read good books. Talk with intelligent people. Think about life.
• Feed your soul. Your life force shrivels when it’s ignored. Attending worship services helps if the pastor has a brain and a great spiritual message to share.
Prayer is the main attraction. This is not where you air your wish list. It’s where you ask for divine guidance in meeting challenges and maximizing opportunities.
Your dog knows most of these tricks – stretching with pleasure, running with joyous abandon, eager to walk with you, eating and sleeping with unabashed bliss.
Be more like your dog. Live large like a healthy, gleeful dog. Your rewards await.
We share such ideas in “Maverick Entrepreneurs’ Million Dollar Strategies.”
For a $20 personally autographed copy, contact us at 803-359-7633 or email JerryBellune@yahoo.com . Want an electronic copy? Click here to visit the Amazon listing.
Next: Have you ever been hungry?
Copyright 2019, The Bellune Co., Inc.