Create loving messages for your customers

Our friend Bill Edmonds checked into a hotel and found a message in his room.
“Sure, life can be messy. That’s why I’m here. Don’t worry about a thing. Just make yourself at home, have fun and enjoy your room. I’ll clean it all up. If you need anything, just press “0.” -Your Housekeeper.”
This refreshing message captured his imagination. The words were inviting, soothing and friendly. The message sounded like something Jesus might say.
When was the last time you sat down and wrote a thank you note to someone who did you a good turn? When was the last time you wrote a thank you to your customers for doing business with you?
A friend of ours was in the hospital with a cardiac scare and the nurses, doctors, and technicians treated him like royalty.
He’s written the hospital CEO a letter of commendation naming all who took good care of him. He also autographed 16 copies of his books for each of them.
Want to bet they will remember the patient in room 324 for a long time?
Let me suggest you take 3 steps today:

  1. Call 3 of your customers to thank them and see how you might help them.
  2. Write 3 others a thank you note.
  3. Buy and give a motivational book to your 3 best customers to say thank you
    We share such field-tested ideas in “Uncover Your Inner Sales Genius.” For a free copy go to JerryBellune.com.
    Next: Keep your customers comfortable
    Copyright 2021, The Bellune Co., Inc.

Why ads should appeal to our emotions

Consumers rarely buy on the facts. 

Even the most analytically minded. They buy with emotion and justify it with logic.

Think about your last purchase, why you bought it and how you justified it to yourself or your partner.

Our friend Bill Edmonds says Southwest Airlines most effective ad appealed to our emotions in 3 words: “Wanna get away?”

Their commercials depict people caught in awkward blunders. The individual does something embarrassing, then a voice asks, “Wanna get away?” while the character wallows in self-inflicted humiliation. 

The solution? Buy a “Wanna Get Away” ticket from Southwest and fly far, far away, leaving your shame behind.  

Bill says he’s convinced the campaign was popular because we identify with the feelings of the commercial’s protagonist. 

We know what it is like to want to run away from our latest blunder.

Research has found that feelings of humiliation and shame are more intense than those of happiness and anger.

What emotions do your own ads appeal to? A sense of need, such as “I need a new car” or of want, such as “Can I afford to go to the Caribbean this year?”

We share such field-tested strategies in our CD “Why Advertising Fails & What You Can Do About It.”. For details, email JerryBellune@yahoo.com.

Copyright 2021, The Bellune Co., Inc.

Who can you help today?

A local banker and his wife were among the most successful couples in our town.

Each morning, they prayed for guidance about who they might help that day.

It was a selfless appeal for someone in need and how to help them.

They took a tough-minded approach. They didn’t just want to give a hungry man a fish. They wanted to teach him to fish and get the equipment he would need.

When we bought a newspaper in their town, he and his bank manager were in our office 30 minutes after we closed the sale.

They had that kind of local intelligence network and they asked how they could help us. It was a welcome gesture since the newspaper was financially in trouble.

The banker introduced us to people he thought we should know and who could help us salvage a business that was deep in debt to get it into the black.

He and his wife became our role models.

They were two of the best loved people in our town because they genuinely cared.

If you don’t have role models like them, find one – or become one yourself.

We share such field-tested secrets in “Maverick Entrepreneur’s Million Dollar Strategies.” For a personally autographed copy, email JerryBellune@yahoo.com.

Next: How to make difficult decisions

Copyright 2021, The Bellune Co., Inc.

Gain new customers without costs

Russell Brunson started his 1st business while in college. Now he owns 3 online businesses and probably will start several more. That’s what entrepreneurs do.

Russell told MaryEllen Tribby he calls his businesses “funnels,” as in sales funnels. 

That makes sense. You make your offer and prospects either buy or they don’t. 

If they buy, you’re in business. If they don’t, you try something else.

His goal in creating funnels is to break even. If he spends $1 and make $1 from the other end of the funnel, he’s won. 

A funnel that breaks even on cold traffic – not his existing list – means he gained new customers at no cost. Anything else they buy from him is pure profit.

When we started publishing, it took us 11 months to break even. Most new companies take longer. After that, it was profit.

Russell’s mentor, Mike Litman, told him that “Amateurs focus on the front end.” That didn’t make sense until he grasped the concept of a “break even funnel.”

Rarely is Russell profitable on his initial front end funnels. In fact, a lot of them lose money on the front end. But as he attracts more customers and they buy more from him, the profits begin to arrive.

That’s why you need sound research and a strong business plan. Before you’re through, knock 10% off your projected sales and add 10% to your projected costs. You will come closer to becoming profitable.

We share such field-tested strategies in “Killer Secrets of Successful Entrepreneurs.”  For details, email JerryBellune@yahoo.com

Next: Concentrate on ideal customers

Copyright 2021, The Bellune Co., Inc.

Leave no money on the table

Whatever happened to Joyce who used to do business with us? No, she didn’t die. She just quit doing business with us.

Why? Did we do something wrong?

No. Joyce decided she could afford to advertise on TV based on the business our advertising had brought her.

We need to reactivate Joyce and other of our lost or inactive customers.

Go through your customer list. Highlight the people who have not bought in the past 3 years. Send them a postcard. Text them. Email them. Send them your weekly blog. Call them. Find out how they are doing.

Our friend Ruth King recommends you write or call with a message that says:

“Thank you for your past business. I was concerned because we haven’t taken care of your _____ in the past few years. What can we do to help you in you again?”

Be prepared to find out that they thought you went out of business because they haven’t heard from you. And they will tell you what it will take to help them again.

One of Ruth King’s clients sent 100 “we want you back” postcards. Cost: $50. Got back 3 clients and a $10,000 job. The postcard paid for itself many times over.

The cheapest way to grow your business is to reactivate your lost customers. Set aside a single hour a week to call them.

We share such field-tested strategies in our “Killer Secrets of Successful Entrepreneurs.” For a $20 personally autographed copy, email JerryBellune@yahoo.com.

Next: Your vision for your business

Copyright 2020, The Bellune Co., Inc.

3 success strategies for 2021

Business owners and managers who survived and thrived in 2020, says our friend Ruth King, used these 3 simple strategies:

1. They paid close attention to their customers….even when they didn’t want to sell them anything. They reminded their customers that they were there for them. These messages helped keep customers aware they were thinking of them. We send these Business Blogs to our customers weekly.

We  also call to check with them for news for our business pages. This way we remind them that we care abut their successes and want to let our readers know about them.

2. They reactivated inactive customers. They looked for customers who had bought in the past but not recently. They found reasons to activate their inactive customers with a new product or service offer.

We look back at this time last year for who advertised what and contact dormant accounts to find out how we might help them increase sales and revenue.

3. They reviewed past quotes and proposals. Some of these quotes/proposals turned into sales a year later. The comment from many customers, “No one followed up with me. You’re the first.”

We share such field-tested strategies in our 3-CD “Make Yourself a Super Star” self-study course. For details, email JerryBellune@yahoo.com.

Next: Leave no money on the table

Copyright 2021, The Bellune Co., Inc.

Take care of your dollars in 2021

A business broker friend congratulated us on our financial management during the 2020 pandemic. He said we did not lose near as much money as many other small businesses. We appreciate his compliment but it was OUR money we were losing.

What we did was not brain surgery.

We looked at what we were doing that was profitable and asked how we could use it to maintain or increase revenues.

We looked at what we were doing that cost us money and decided which we could cut back on or cut out.

We did it in two stages.

We cut what did not produce enough revenue to at least pay for itself. 

For example, with so many locked down businesses where we distributed our newspapers, we cut out delivering to those locations to cut printing and delivery costs.

As they began to reopen, we began delivering to them again. That increased costs but was offset by sales revenue.

We’ve since asked many of our writers to take a break for a few months to save space and cut printing and delivery costs.

With far higher web site traffic, we invite business owners to advertise online. 

Take care of your dollars in 2021.

We share such ideas in “Maverick Entrepreneurs’ Million Dollar Strategies.” 

For a $20 personally autographed copy, contact us at 803-359-7633.

Copyright 2020, The Bellune Co., Inc.

Early Christmas gift – make it their idea

When our friend Mac Toole was serving as a SC lawmaker, he had a wise strategy.
He would set out to convince one of the top leaders to introduce a bill his constituents wanted. It was easier to convince one leader than 123 other legislators. 
The leader would get the credit, Mac’s constituents would get what they wanted and everyone was happy. You can get a lot done in life if you don’t hog the credit.
I learned that early in peddling Watkins Products door to door in college to keep gas in my car. My best selling product was a lemon pie filling that was out of this world. My mother used it all the time. 
She said it cut a half hour off the time it took her to make lemon pie – and it tasted like she made it from scratch.
When I called on the ladies of the houses in my territory, I would ask if their families liked lemon pie. 99% said yes.
I would tell them how fast and easy it was for my mother to make lemon pie. 
I would offer them a bottle with the guarantee that if they didn’t like it, they would get their money back. It then became their idea that the lemon pie recipe was theirs. I used it to open doors and sell them other household products.
Always let your prospects think that whatever they buy was their idea.
PS. All of us at our little newspapers wish you and yours the happiest of holidays and the best in the new year.

Next: Take care of the pennies in 2021.

Ignore your balance sheet at your own risk

Do you check your profit and loss statements and balance sheets monthly?

They tell you how profitable your business is, says our friend Ruth King.

Your balance sheet shows your current assets divided by current liabilities.

Current assets are cash, accounts receivable, inventory and prepaid expenses.

Current liabilities are accounts payable, taxes payable, deferred maintenance revenue and current portion of long term debt.

Increasing current ratio, most of the time, means increasing profitability. Decreasing current ratio, most of the time, means decreasing profitability.

Your balance sheet also tells you if:

• You may be running out of cash

• Have uncollected billings you need to take action to collect.

• You are taking on too much debt, too much inventory or other cash suckers.

Your balance sheet is your weather vane. It gives warning signs of impending problems so that you can take care of them before they become major crises.

Want more on cash management? Order Ruth’s book, “The Courage to be Profitable: Get and Stay Profitable in Less than 30 Minutes a Month” on Amazon. You can sign up for her free newsletter at rking@profitabilityrevolution.com

Next: Run and ELF business.

Copyright 2020, The Bellune Co., Inc.

How to attract more Ideal Clients

An inexpensive way to attract Ideal Clients is with a referral system. 

It’s expensive in terms of time. When you get busy it’s harder to find time to make calls and write thank you notes. 

The clients you get by referral are less likely to question your price and more likely to buy from you even if your price is higher. 

You were recommended by someone they trust. That makes a big difference.

 You must be creative in asking people to give you referrals. At the end of a job, project or delivery, if you simply ask, “who do you know that could use our service?” 

You’re likely to get “I don’t know”. 

 Here is a way to get referrals;

Wait 30 days to call clients. That gives you an opportunity to take care of any problems that have occurred and shows ]you care about the client’s satisfaction.

They will be pleased that you called. Ask who they may have told about the results. Most of us tell friends about positive results. Those they told are potential clients. 

Marketer Dan Kennedy asks his clients if they would refer him to their friends. Dan makes it easy by offering to write letters for clients on their stationery and them to sign them. He does all the work including addressing and stamping the envelopes. 

 We share such ideas in “Maverick Entrepreneurs’ Million Dollar Strategies.” 

For a $20 personally autographed copy, contact us at 803-359-7633.

Next: Check your balance sheets.